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Business Process Management 

Shared Services

We believe shared services create more agile organizations and enable organizations to focus their attention and resources on the mission. LinkVisum provides the following services to support shared services implementation:

  • Facilitate leadership sessions to explore potential benefits of outsourcing certain processes or services

  • Support the development of a shared service strategy

  • Perform market research on existing shared service providers

  • Plan for organizational and change management issues, including workforce transition, training, and communications

  • Establish effective governance procedures and service-level agreements for ongoing shared services management

  • Explore potential benefits of outsourcing certain processes or services​

Process Improvement and Implementation 

Efficient and effective processes greatly contribute to operational effectiveness. They help organizations prepare for change and respond quickly to market shifts.

The foundation for our Process Improvement and Implementation services is a comprehensive methodology for assessing process effectiveness, prioritizing processes to align with business strategy, and evaluating an organization’s readiness for change.

We work with you to measure process performance and maturity levels of operational areas. Using performance baselining and benchmarking, process analysis, management interviews, and working sessions, we will identify root-cause issues, assess key opportunities, and make recommendations for each operational area.

By providing process improvement services, LinkVisum can assist your organization in achieving greater operating efficiencies and improving margins. Our solutions include:

  • Current State Situation Assessment

  • Process Documentation and Redesign

  • Gap and Issue Identification and Analysis

  • Process Methodology and Tools Training

  • Process Facilitation Support

Best Practice Assessment

LinkVisum's experience reveals a strong correlation between consistent use of business best practices and the ability to operate at lower cost and deliver greater value.  We assess each function's contribution to business value relative to its cost of delivering services. Our approach considers:

  • Qualitative measures such as alignment with business goals, level of technology integration achieved, or readiness to partner with customers and suppliers

  • Quantitative measures such as cost, cycle time, full-time equivalent (FTE) effort, use of shared services, and application complexity


The result: a comprehensive comparison of your performance relative to a meaningful peer group and world-class performers. You get:

  • Detailed comparisons of functional and process performance

  • Analyses of root causes of complexity and value of services delivered

  • Specific business best practices required to deliver process improvements and efficiencies

  • Targeted recommendations, presented in boardroom-level, results-oriented business terms

Cost Reduction Analysis

Through LinkVisum’s extensive research, we have found that the strongest enabler of scalable, sustainable cost reduction is a strategically designed service delivery model that defines how certain work gets done, as well as where and by whom. Accordingly, we work with our clients to:

  • Conduct comprehensive cash flow analyses

  • Use business benchmarking to understand how top-performing companies structure and deliver key functions

  • Develop and execute a road map for cost optimization, including a service delivery strategy that creates the flexibility to quickly adjust operating and cost structure to reflect the realities of your environment

Case Studies



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